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Arena PLM and QMS

Arena PLM and QMS

Overview

What is Arena PLM and QMS?

Arena, a PTC business, helps companies to design, produce, and deliver innovative products with a unified cloud-based PLM and QMS platform. Arena understands modern product companies rely on distributed teams and global supply chains to develop products, ensure regulatory compliance…

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What is Arena PLM and QMS?

Arena, a PTC business, helps companies to design, produce, and deliver innovative products with a unified cloud-based PLM and QMS platform. Arena understands modern product companies rely on distributed teams and global supply chains to develop products, ensure regulatory compliance (FDA,…

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  • Setup fee required

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Arena PLM and QMS?

Arena, a PTC business, helps companies to design, produce, and deliver innovative products with a unified cloud-based PLM and QMS platform. Arena understands modern product companies rely on distributed teams and global supply chains to develop products, ensure regulatory compliance (FDA, ISO, ITAR, EAR, and environmental compliance), and respond to customer demands.


Arena states that they have more than 1,400 global high-tech electronics and medical device customers. Companies with complex products comprised of electrical, mechanical, and software designs need a single system to collaborate in real-time. Arena enables every participant throughout the entire product lifecycle to work together–increasing visibility and traceability. This helps to accelerate new product development (NPD) and new product introduction (NPI) by streamlining processes, automating review cycles, and reducing errors to increase profitability.


Arena PLM and QMS Features

  • Supported: BOM Management
  • Supported: Engineering Change Management
  • Supported: Supply Chain Collaboration
  • Supported: Quality Management
  • Supported: Training Management
  • Supported: 3D Visualization

Arena PLM and QMS Screenshots

Screenshot of Arena Bill of Materials (BOM) Management. Indented BOM displaying "in production" item status.Screenshot of Arena Engineering Change Management.  Engineering Change Order (ECO) approval with redlines.Screenshot of Arena Projects. Project schedule with status and progress.Screenshot of Arena Quality. Quality process showing a Corrective Action Report (CAR) with the issue details, affected items, and resolution progress/status.Screenshot of Arena Requirements. Tracks requirements and related product development issues for a complete product picture.

Arena PLM and QMS Videos

Arena’s product-centric quality management system (QMS) software helps medical device manufacturers to deliver safe and compliant products to market faster. By connecting quality management processes to the product record, Arena helps distributed teams improve visibility and t...
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Arena PLM addresses modern product development challenges by bringing product information, people, and processes together into a single Cloud system to speed product development and commercialization. Through better visibility and enhanced collaboration, internal product teams...
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Arena PLM for AWS GovCloud helps companies that are subject to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) ensure defense-related technologies are controlled, and, if exported, are done so only with proper export licenses.
Siemen's Teamcenter (also sold by SAP), Arena PLM & QMS, and OpenBOM are some of the most preferred product lifecycle management tools by users.

Arena PLM and QMS Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Oracle Fusion Cloud PLM, MasterControl Quality Excellence, and Teamcenter are common alternatives for Arena PLM and QMS.

Reviewers rate Support Rating highest, with a score of 9.5.

The most common users of Arena PLM and QMS are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings

(333)

Attribute Ratings

Reviews

(1-25 of 99)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company uses Arena for document control and for managing quality processes. This includes employee training, change control, NCMR, CAPA, etc. Arena is Part 11 compliant for electronic signatures which allows us to streamline approval processes and cut down time for releasing documents. Our entire organization uses Arena, although some functions utilize it more than others.
  • Arena does a great job with creating a Bill of Materials and makes it really easy to access that information. It can be presented in many different ways to highlight critical information.
  • Arena makes it easy for users to see outstanding action items and to see the progress of a change order or quality process.
  • Arena provides a good user interface for training.
  • Arena lacks the capability to edit documents within its interface and requires users to upload new versions of documents when changes are made. This makes it a bit more challenging to collect and implement reviewer feedback
  • Arena's requirement tracking world does not have the proper functionality we need and was not useful for us.
Arena is well suited for document control and quality system processes. It allows for really great traceability of documents and parts and can create easy to read Bill of Materials with important details. The change control process is well defined and has good built in options to notify users when they need to approve a document. Additionally, the quality world allows for easy tracking of the progress of a quality process. Arena also allows linking of items to changes and quality processes so that users always know which file is the most up to date and what issues are associated with any given part.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Arena PLM in my organization to manage the product part numbers, specifications, BOMs, etc. The implementation of Arena has provided reliable revision control for all documentation, which has been especially important when working with our contract manufacturing and product distribution partners. Arena also provides us with a way to categorize our item numbers by type, which has been very helpful.
  • Revision Control
  • Bill of materials
  • Item number creation and categorization
  • Software revision management
  • CAD file management
  • Improvements to make Projects easier to navigate, change, etc.
Arena PLM is well suited for part number, BOM and file management. Processing changes (ECNs, ACOs, DCO's, etc.) in Arena is very easy to do and provides great visibility on the status of submitted requests. The ability to communicate with Suppliers and grant them access to files in Arena is extremely helpful.

Arena does not appear to be the best suited system for managing software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Arena PLM and QMS for our main document control. Having all our documentation in one spot makes it easy to use and update as needed
  • Change Management
  • User Friendly
  • Easy to use
  • Update process should be more integrated
  • Terminated employees remained access
  • Privileges of each user should be known
Arena PLM and QMS is a great tool for managing your documents in a controlled manner
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Arena offers a highly efficient and expedited means of accessing an extensive array of critical documentation and essential information, encompassing change control, requirements management, and electronic quality management system (eQMS) functionalities, thus significantly streamlining and enhancing operational processes. Notably, the integration of these comprehensive tools into the workflow emerges as a particularly remarkable facet of improvement, with documentation management standing out as a notably prominent area of advancement resultant from the seamless implementation.
  • Change control
  • Revision management
  • Quality Processes
  • Requirements Management
  • Task management
  • Training Management
  • Notifications management
The implementation of highly effective quality processes, encompassing a meticulously designed change control process that offers the flexibility of customization, presents an opportunity for the incorporation of a comprehensive task management system that can seamlessly accommodate and enhance all aspects of these processes, extending to the management of tasks within Corrective and Preventive Actions (CAPA), thereby contributing significantly to overall operational efficiency and quality enhancement endeavors.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use PLM to track BOMs at all levels and handle ECOs with suppliers
We aim to use it for all products we produce
  • Connecting items across BOMs and assemblies
  • Sorting items by categories and attributes
  • The ability to have different types of requests and change orders based on the needs of the company
  • Being able to create design revisions for items already pushed to production, instead of having to create a new item
  • Hiding abandoned, obsolete, retired items when adding items to BOMs and assemblies
  • Unique revision systems based on item category
Arena seems to be a good fit for a company site that has a large array of article numbers and need to see a way to connect them all together and find information quickly
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Arena is used throughout the company and by most departments and all our divisions, here and abroad. It is also used by our assembly partners for parts selection and supply chain planning. Being a cloud-based solution, Arena permits many gains in time and timeliness of communications while keeping everything available to everyone at anytime anywhere. By communicating designs in real-time, Arena permits us to not only save time but reduce errors and roll out better designs faster. Time to market is key, and Arena has helped us with this. Really appreciate all the help so far, keep up the great work!
  • Having partners and suppliers be part of ECOs throughout their lifecycle
  • Sharing procedures and documents in real-time anywhere at any time
  • Provide a secure area for our documents and designs
  • Ease of use and support
  • Some mass edit features could be added, such as changing suppliers in sourcing for all affected parts when a semiconductor company acquires another company but keeps the same part numbers...currently parts need to be changed individually.
Arena is well suited for companies with divisions in many time zones as information is always available by all at all times.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is used as the core tool of our QMS. It addresses revision control, training, and tracking of various processes for us. As a start, it brought our company digital. We previously had a number of dusty filing cabinets being controlled by a few select employees with lock and key. Every iteration or Change had to be meticulously tracked and controlled via excel sheets and Data Drive folders with restricted access. Arena PLM and QMS streamlines all of this and keeps changes, and revisions, out in the open so there aren't any questions as to what is the latest and who is responsible for it. Another problem Arena PLM and QMS addresses is files. Purchasing frequently did not have a spec to purchase what amounts to hundreds of small products from various vendors. A clean and tidy file system, complete with approved vendors and PNs, makes this a much simpler issue to tackle. Lastly is training; while Arena PLM and QMS training is pretty rudimentary, at least it is automated and revision controlled. It is pedantic to tie entire groups of employees to an SOP for their review and sign offs where before someone would have to chase them around and get them to wet sign a training log.
  • Revision Control
  • Advanced Searching
  • User Access management
  • Item deprecation is an issue for us (calibrated items coming up for calibration, SOPs up for review)
  • Because it is a web-based system, it is prone to the usual web-based bugs. Hitting the "back" key in the browser instead of the on-screen back button usually locks up the form and requires you to back all the way out and start over.
  • Initial setup. Because our initial setup was so customizable, and done by employees who are no longer with the company/had differing views of what they wanted from the system, we were left with quite a mess to clean up. Not sure how I would go back in time to fix this besides make sure there were less voices in the room, and more out-of-the-box solution selections.
Arena PLM and QMS is well suited for companies that already have some sort of structure in place, and a clean migration is possible. We came from a merged company who should have really spent a number of months (years, maybe) cleaning up our system before implementation. I believe Arena PLM and QMS is poorly suited for companies that have no structure. Its out of the box solutions are not very well defined and it really takes an on-site power user to define them at a later date when a company would have a better hold on what they need Arena PLM and QMS to do. Integrations is a huge deal for our company, and there isn't as many default options you can select or test run without purchase.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is used primarily by the Operations, Engineering, Product Development Teams, along with our CM Partners. Arena ties all of our departments together to ensure everyone is on the same page with our product development, launch to market, and most importantly continual improvements. Without Arena, there would be no control as to how our product is configured and ultimately this could result in severe loss of revenue, lessen our consumer confidence, and our Quality team would find it very difficult, almost impossible, to track potential issues and risks.
  • Extremely easy to configure, not cumbersome or overpowering, big plus with todays technology, meets your individual companies needs
  • Onboarding Suppliers and CMs extremely effective ensuring our communication strategy is on track
  • Cloud based, portable, access from anywhere, with no constraints
  • Communicates in easy to understand nomenclature, straight forward, concise and clear
  • Users can easily access information basically at their fingertips, without deep dives to try to find what they need. Tying reference items to each other ensures all the needed documentation is in one place.
  • Would be nice to be able to add graphics and images on the change order specification page, for better clarify
  • Implementation of a change after it is effective is lacking visibility, and has to be managed manually
  • QMS could be a bit more streamlined, so there are not so many steps
  • When an upgrade is done, it can change areas where you were not expecting to be changed and it may not be something I wanted changed
  • When configuring an advanced supplier to an item, if that supplier is already configured, they should not show up as a new selection
  • Duplicating an item, where the same supplier is used has an error when it is selected, few too many steps are added to get the results needed
  • When adding users or suppliers to a change, their whole account information takes up a good majority of the screen, this is not needed, only the user name should be visible for easy access
  • Approvers or comments only personnel used to be very easy to add, employees and suppliers are now separated, more steps involved, when it used to be simple and consice
[Arena PLM and QMS] ties all the departments you want to be collaborating with together, facilitates information effectively, clearly and quickly. With manufacturing overseas, time factor is imperative, the information is waiting for them when they start their day. If something is not captured and locked in Arena, there is no tie back to trace a problem that may have occurred, it is hearsay, and hard to identify. With Arena, there are no questions, it is locked, communicated and all parties are notified. Arena may not be suited for sensitive items, even though users can be limited for viewing, there could be a potential for missing an item.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Engineering and Supply Chain/Operations use Arena for product lifecycle management down to the component level. Arena allows us to have clear version control and traceability during development and into the production of multiple products and controlled exchange of data with suppliers.
  • Customizable attributes and multiple views/templates for things lets users with different focuses or work-flows tune their experience to best fit.
  • Redlining- showing changes in different views of an item between different revisions (not just consecutive revisions) is really helpful.
  • Saving advanced search filters as shortcuts on the dashboard is also really helpful- I just discovered this!
  • Flexibility in what files suppliers are allowed to see within an item
  • Trouble with exporting BOMs with component substitutions included.
  • I wish there was a view that lets you see all of the higher-assemblies an item is part of.
My experience using Arena so far to incorporate electrical components and synchronize the component database has been smooth sailing. Being able to automatically sync BOMs from our PCB design tool is a useful feature that also allows easy integration with supply chain and sharing with vendors. It seems the electrical design workflow has different needs from mechanical workflows, for example, where having flexibility with the revision control and numbering scheme becomes very handy (for example, a BOM for a circuit assembly may have components change but not the overall design- getting to name a rev however we want, 1.1, lets say, and not being locked into a fixed number or lettering scheme saves a lot of time and work so we don't have to go back to the design software and recreate the design output files with a whole new rev. This may have something to do with the particular way my organization has Arena set up, but it was nice to be able to find a compromise since mechanical items are not managed in that way.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Quality Document Management System and component drawing/bill of materials management. [Arena PLM and QMS] keeps track of our changes and manages phase gate approvals. Not all of our business systems are incorporated into arena such as manufacturing metrics and procurement related pricing information and cost management. It does however allow for documentation of supply chain sources.
  • Navigation is logical
  • Can incorporate and expand on linking different parts of the organization
  • Phase gate system automatically prevents improper approval or purchasing of parts
  • System modifications take a long time to implement
  • Users cannot pullback their own change order submissions without admin support
  • Navigation tabs in change orders make it difficult to access important information without advanced knowledge of the system. Need to be able to put important information in obvious and easy to reach locations.
[Arena PLM and QMS] does a great job of allowing me to look up and find linked documents. It is hard for me to say if the system itself is the cause of frustrations or if it is just how our company set it up during the initial launch. In any case, I don't have enough knowledge of the system to personally recommend it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Arena is used across the whole organization, we start it off with Engineering and Quality, but departments like Product Mgmt, Project Services, Sales and Supply Chain, all use Arena.
  • Tracks our review and approvals
  • Tracks our change requests and orders, and history of change
  • Holistic view of the item record, and links it dynamically to other pieces of data
  • I would love the Quality world to have a Quality World only, admin.
  • I find Analytics hard to use and not well supported, had some help trying to build out a Dashboard, but eventually gave up and moved to another tool. Would love it to be enhanced for the user in future releases to make it friendlier of a tool.
  • I have some ideas on enhancing Supplier content, would love to discuss, but includes for example the ability to have Suppliers get notification and participate in change order without seeing each other.
I think for companies who are looking to scale and expand their efficiency especially with a large number of suppliers truly can benefit from Arena. I would say small start ups could still use but not gain the same degree of usefulness, especially if they are single source suppliers.
Score 5 out of 10
Vetted Review
Verified User
We use Arena PLM and QMS to manage release & revision control, publishing, and access control for component Item specifications and product assembly Bills Of Materials (BOMs) at all structured levels from raw materials, to various sub-assemblies, all the way to finished & packaged products, beginning from new product design conception through current production. The product addresses information records capture, revision control, sharing access & security, and archiving, but Arena PLM and QMS implementation & use is not without tedious labor, recurring costs, and low time-motion efficiency in the user interface design.
  • It provides easy, 'login-anywhere' internet cloud-based access to fundamental PLM functions.
  • It provides secure access control for employees & vendors (but you pay per person for access licenses).
  • Data is effectively 'always backed up' in the internet-cloud.
  • There is an option to attach thumbnail graphics representative of each item and create a Bill of Materials view that also displays the graphics to help provide item recognition for BOM readers.
  • The Arena PLM and QMS user interface is very high on time-motion cost - lots of long mouse-moves and extra clicking required to navigate & do common data searching, entry, and editing tasks; it's not as well thought-through for reducing the common tediousness as it could be (make the UX design manager have to sit down and create 50 full & _complete_ new Item records and by the 4rth one, they should be pretty familiar with at least a couple things that could be improved).
  • When selecting an image for an Item record, the user should be able to paste image data directly from the local operating system clipboard instead of requiring the user to go through the tedious process of saving the image as a file and then uploading the file -- seriously, pasting image data directly into a browser-based dialog has been state-of-the-art web design for about ten years now...Arena PLM and QMS is behind.
  • Use of window display space is frustratingly inefficient - lots of wasted display area that prevents users from seeing as much useful information as they could with better allocation of display space. Arena PLM and QMS even went thru a period prior to the sale to PTC, where they spent A LOT of money 'improving the look' but in fact resulted in displaying about 4 LESS BOM line items in the same screen space! (an Arena PLM and QMS sales exec didn't believe my claim about the new display becoming even _less_ efficient in terms of space utilization until I showed him a before & after side-by-side screen clip comparison).
  • When a file type is set to .PDF, provide a global workspace option to ALWAYS apply the correct .PDF identifying MIME type when downloading the file, _regardless_ of what MIME type was used during upload. This is a very frustrating issue due to code bases not being updated when the The Internet Assigned Numbers Authority (IANA) finally defined an official MIME type for .PDF some years ago. I understand there are a couple arguments for maintaining whatever legacy assignment was used by the original file uploader, but in the overwhelming majority of cases, more current web browsers & plug-ins function more smoothly when the current official MIME type is used for .PDF files. Just make a global option to always use it.
  • Arena PLM and QMS tabs left open on Chrome browser (up to date) over time tend to consume _LOTS_ of system memory resources, and even when a foreground Arena PLM and QMS tab is idle, just displaying a BOM for example, the CPU resources consumed fluctuate between 15-50% !?! That is ridiculous! Even _actively_ filling out this survey form is consuming well under 10%. Arena PLM and QMS likes to say they are compatible with Chrome, but don't recommend it - though Chrome is the most popular browser in the _world_.
  • Some information data fields in some views, no longer properly text-wraps to display the whole field data entry - not even in full screen maximized 100% view - since the Winder 2019 Arena PLM and QMS update (2.5yrs, still not fixed).
  • The Arena PLM and QMS UI can not be quickly navigated with the keyboard & shortcut keys - frequent & significant mouse interaction is required; that's _really_ inefficient UI design from a time-motion perspective for a data entry application. ...and that's one of the big factors that too many decision-making managers overlook when deciding on a PLM/MRP/ERP/QMS application - that is their labor burden costs of employees having to use the tool -- because inefficient application user interfaces cost A LOT of time over a year....decision-makers should as for a good metric to be able to gauge whether efficiency improvements are being made year after year in exchange for their increasing subscription costs.
  • It sure seems like there is _A_LOT_ of relatively 'low hanging fruit' easy improvements that can be made to the Area UI which would significantly improve daily user's satisfaction with the product. ...but over the years, it has not felt like Arena PLM and QMS was very interested in addressing issues, fixing bugs, and improving the UI once customers became locked in with a $$$$subscription. :-/
  • There are more issues I could add and I've compiled a list of relatively simple improvements which I've validated with other colleagues using Arena PLM and QMS in other, larger companies; so, I know most many would benefit and that it's not a list of niche complaints specific to our usage. I have shared the list with Arena PLM and QMS folks a few times over the years, but I suspect it comes down to the budget argument 'prove that these improvements will sell more subscriptions.' Well, I can say for sure that because we have seen so little improvement over the years, I an colleagues advise other companies to make a careful evaluation of all your options before deciding on Arena PLM and QMS.
Arena PLM and QMS is ok if you need internet browser-based, login-from anywhere, cloud-backed-up PLM/QMS service for your company, AND you don't mind being locked into a per-user-account (no sharing accounts) subscription service with no commitments to receiving user interface efficiency or bug improvements (that just seems to be the nature of most IT subscription services). Your daily/annual usage needs to justify the subscription price and your willingness to hand over your entire data system handling to a subscription service. It certainly is nice for some companies. If you're a very small company; you might want to go with lower cost, more manually maintained & administrated systems.
April 29, 2022

Well worth it!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Arena PLM and QMS is used in our organization for the following - Management of our product data (current product structures with component suppliers, updates and revision history, the linkage between different products, etc.). Direct link from Arena to the manufacturing site, which means direct up-to-date data without any emails etc. Direct link from Arena to our ERP system (inventory management, order-delivery chain management, etc.), which again avoids emails, etc.
  • An intuitive UI
  • Fast, basic operation
  • Easy search functions
  • "Where used" feature
  • ECO creation is a bit complicated
Arena is worth considering if your company has several products with components that are not manageable. If you feel that you can manage using those tools altogether then maybe Arena is not worth considering.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Arena is used company-wide for ECOs, ECRs, purchasing, and inventory
  • Easy to use
  • Provides excellent Help data and videos
  • Search features makes looking up existing changes easy
  • ECOs - cannot Edit fields after Submitting for routing.
  • Connecting NCRs, ECRs and ECOs is difficult.
  • Doesn't allow for up front coolaboration
Well suited for basic changes for a small company. Needs to have NCRs/ECOs/ECCRs dependent on each other. If NCRs and ECRs are connected to ECO, should not be able to close them without ECO being released
November 05, 2021

Works for us!

Zachary Meyer | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It helps with BOMs and change orders. Keeps everything nice and organized. I am able to easily reference quality documents and processes, link part numbers and suppliers, train to updated procedures and work instructions, and create easy to navigate change requests and change orders. It really helps to use this product when lots of projects are ongoing simultaneously.
  • It is easy to update BOMS in Arena
  • It is easy to write NCR's and tie them into any other item or process in Arena
  • Makes it easy to track level 1 training.
  • The Deviation feature is difficult to use. If there is a deviated document, it should be available to grab from the pulldown menu the same way regular revisions are.
  • Sometimes the pages reload over and over again
  • Sometimes, when I have multiple quality process windows open at once, the page refreshes to display the content of a different NCR than the one I submitted just now.
It allowed us to stay in business while while we had issues with the servers. It makes organization easy! It makes communication with team members a breeze. the audit trail is a nice feature which allows you to assess the history of a document and or process. Easy to assign training.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Some departments use it, others do not. We use this system to work towards ISO 13485 compliance, tracking lots, P/Ns, Design Documents, etc. It helps us to get information out to the entire team so that it is readily available. It also helps to reduce overall required resources for maintaining documentation processes.
  • Provide a platform for design documents
  • Allow for communication between departments on quality documents
  • Email reminder system
  • Consistency of GUI across different portions of the system
  • The system is a bit slow at transitions while navigating
  • In some cases, the system feels more expansive than is needed
Arena is well suited for a company trying to not dedicate a team towards PLM, Document control coordination, etc. Arena is an excellent platform for getting information between individuals and teams. It appears appropriate for NCR, CAPA, etc., and tracking as well. I'm unsure of less appropriate situations, as our 6 months of using PLM is insufficient to determine this.
November 01, 2021

Arena PLM Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used by the whole organization to ensure document control is tracked for FDA reviews. Specifically, any document that is generated in the process of medical device development must be archived, with a clear paper trail of approvers. Any revisions to such documents must also be archived. Arena serves these purposes well.
  • Document tracking
  • Approver tracking
  • Revision tracking
  • Adding approvers when there is a large number of users is difficult.
  • We should be able to set autofill of document names.
  • Association of change requests to items require a very manual process.
Scenario where Arena is well suited: Any application where all documents must be kept track in exhaustive detail, including the establishment of approvers, revision control, and providing a paper trail.
Scenario where Arena is not suited: Any documents that require an extremely rapid turnaround or approval will likely not benefit from a cumbersome process of requiring change administrators to go through multiple approvals and careful formatting management.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
[It is] used to track BOMs, suppliers, and ECOs. [It is] used across the R&D, manufacturing, and supply chain groups. The contract manufacturer has access to view ECOs, build documents, and all other necessary information. Arena PLM is especially useful in handling part and component supply chain issues by easily allowing us to add alternate suppliers.
  • Handle supply chain issues
  • Track "where used" for any part
  • Clear revision history
  • Complicated UI, lots of buttons
  • Not a very natural search function
[it is] useful for tracking and managing builds across departments and organizations (lifecycle, BOMs, build documents, supply chain, etc.).
October 19, 2021

The standard for QMS

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Standard QMS for med device in production and in development. The top-level problem it addresses is document traceability. In detail, it helps with various nuances in up rev of docs, getting approval/auto reminders to approvers, etc. Version control is also good.
  • Current status of doc
  • Auto reminders for approvers
  • Reminders on training tasks
  • No built-in doc viewer
  • Difficult to compare current revs with previous revs at a glance
  • Difficult to find files if doc number is unknown
Well suited: Reviewing test procedure. It references CAD models and other use documents with Arena numbers. The current/approved versions of the files can be easily pulled up and referenced.

Less appropriate: New coworker is being introduced to project. Arena is not a good tool to generally learn about projects despite storing many docs that would be useful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Arena is being used across our entire organization to manage and track product-related documentation including drawings, BOMs, and change orders. The ease of use and accessibility it offers has given our company the ability to make innovative changes to our product quickly and efficiently over our various offices around the world.
  • Engineering change orders.
  • Bill of materials.
  • Deviations.
  • Help functions aren't the best.
  • Difficult to track change requests.
  • Exporting BOMs is un-intuitive.
Arena is a great tool for any company looking for a software upgrade for its existing product management software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Arena for quality control and is used across the whole organization. It helps us maintain our revision control and change control for effective backtracking of root cause and design verification and validation. It also helps us to keep check of equipment calibration and keep track of decisions pending approvals and helps maintain change control flow.
  • Ease of customization and to establish a Quality system
  • Excellent customer support
  • Easy formatting
  • Auto-generate numbers in a pattern
  • Templates for BOM creation
  • Integration with companies with different Quality system
As described in the cons section, the organization of the system can be more organized and made more intuitive to fix. Arena is well suited for small organizations to quickly implement quality control and develop flowcharts.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Arena is currently only being used by one of the operating companies within my greater organization. It is used in the Quality Assurance department to manage Quality Systems including the document control process. Arena is a controlled database and does a great job of enforcing specific privileges when creating or editing electronic records. Quality records and documents often contain sensitive information that only specific personnel should access to read or edit, and Arena aids in solving that administrative problem with relative ease and usability.
  • Enforcing functional approval to permanent changes to Quality System controlled documents. All affected personnel need to give timely notification and approval for document changes.
  • Expediting the progression of a Change Order to a process document change. In the healthcare industry, it is imperative for the time between decisions and changes to be minimized, and Arena accomplishes this well.
  • Requiring electronic signatures for submitting and approving changes. Tracking of user changes is important for both the internal record and external auditing purposes.
  • The use of multiple workspaces can be more seamless. Sometimes related documents are in different workspaces, and so one must toggle between workspaces to cross-reference documents.
  • Navigation of a Change Order can be difficult when saturated with information in Summary, Item, Files, Approvals>Decisions, and History>Status view. A single view can be dense with information and attribute options.
  • By default, Notices at the top are enabled and can be distracting or unnecessary after one gets accustomed to the software. Perhaps a simplified view layout could be an option to more experienced users.
Arena has great functionality and is fairly intuitive in use. It is best suited for an organization including multiple users of varying access privileges who need to access and edit several electronic documents. It is also ideal for processing change orders quickly and gathering all appropriate approvals prior to implementing document changes.
Arena isn't as well suited in organizations of advanced/experienced users with equivalent privileges cooperating on document maintenance and changes, as the multiple views and density of information could be cumbersome and unnecessary to some users.
November 14, 2020

An AREnA with no conflict

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used across the whole organization (Marketing, Regulatory Affairs, Quality Assurance, Manufacturing, Sales, Finance, and Quality Control) as a document management system. It addresses the use of using outdated standard operating procedures and labels.
  • T process of creating items and change orders, it is easy to use and very clear.
  • Training Videos are very helpful, the help tab is very useful.
  • The interface is very clean and easy on the eyes.
  • Advanced search is very helpful.
  • Drag-and-drop files directly into items.
  • When I try to upload a file into an item and press cancel, then try again to add a different file in that same box and press done, the upload is not successful...I would need to delete that box in order for a the upload to work.
It is well suited for any situation involving tracking inventory, any procedures, any quality records, training, suppliers, and cost.
November 10, 2020

ARENA - best PLM system

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Arena for the whole company. Most everything is now electronic since switching to Arena. BOMs, specs, design history file documents (test reports, software docs, etc.). The entire company has instant access to the documents. We easily provide our vendors with BOMs, etc for purchases. ECO review is seamless, our ECO turn around time has decreased. In addition, our customers want to approve certain documents and we can easily provide them (via license) access to certain documents. We no longer have to put a package together to send via email or have them come into our office for signature (as we used to with the hard copy/manual system).
  • BOMs - very organized, you can see changes from previous BOMs (via the redline system). Parts are linked to their sources, where used, etc.
  • Attributes and search - we can call up Design history files for a single customer. During 3rd party audits, our documents are right there, no searching through binders.
  • Training program - with the quiz at the end - we now have that quality requirement of "verification of effectiveness."
  • Customer service is outstanding. Any time I have a question, a response is provided usually within 4 hours!
  • The ticket process - I have not tried it enough to comment on it too much, but when I did try it, it seemed very tedious.
1) Audits
2) Document control organization and access
3) Medical device documents
November 10, 2020

Arena: Complex to use

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Arena for managing our product changes and BOMs. It is used by the whole engineering division. It addresses the need for change management, revisions, BOMs, and change approvals.
  • Completeness
  • Feature set
  • Process
  • User interface clarity
  • Hidden menus, hidden items
  • Terminology confusion
  • Complexity of use
Arena is useful for process-oriented medium and larger companies. It has a significant learning curve and requires consistent use to breed familiarity.
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